FAQ

What to know.

This section will let you know what we expect of our sellers, as well as guidelines, conditions, fees, handling and delivery times etc.

BUYER FAQ

Most frequent questions and answers

No you do not. You can checkout as a guest. We do recommend creating an account so you can check on the status of your order directly on your My Account page.

Each item posted on sale by a seller or professional store is moderated by our team to ensure authenticity. Purchase with peace of mind.

We take Debit and Credit card payments, Paypal, Bank Transfer and also IDEAL. Your payment option will be automatically shown to you on your checkout page based on your checkout value and country of residence.  

If you wish to pay from your Paypal Account, select “Bank Payment” on your Checkout page.  Then log on to your Paypal Account > Send & Receive > Send to a Bank Account > Fill in our Account Details as you would find in your receipt email. Our Bank Account is in the UK (United Kingdom) and needs to be entered as such on the paypal payment page.  Do not forget to include your Order number as reference.

Our Algorithm automatically displays the payment methods available to you for checkout. Please do not contact us to provide any other payment method than that which is displayed at checkout.

This will depend on your country of residence and if your item is being sent from overseas. Ireland, Scotland, Europe, purchases fulfilled by us will not require import fees.

In other cases import fees may be charged, and where required, are to be paid by the buyer. You will be receive a follow up email after your purchase if you’re concerned by this.

We do not store your payment details. Our platform is browser secured (https) and your information is not used for 3rd Party promotional purposes.

Yes you can do so. Open a Support ticket and a team member will get back to you. !Note! -We do not accept sizing returns or “change of mind” returns.  You can only return an item due to authenticity doubts and we will run independent checks on the item. If deemed not-authentic your refund will be processed immediately and the Seller account actioned. 

This should be done immediately after you receive the item and before the order is marked complete and payment is released to the seller or store. 

You should note use of our website and subsequent purchase means you adhere to our T&Cs.

If you only get the payment option “Bank Transfer” on your Checkout page and you are not located in the UK (United Kingdom), you can still pay using Transferwise.com service from the US, Europe, Canada, Australia into our UK Local Bank Account.  

Follow the payment details in your Order email/ receipt. Payments will reach our Company accounts and not the Seller directly.

Sellers are only paid after you have received your item.

If you can’t access your account and you can’t reset your password either, please use a different browser. If you’re still facing technical issues, open a support ticket and a member of the team will get in touch.

Once you purchase, the order details are immediately sent to the seller / professional store. The seller / professional store has up to 5 working days to confirm the item purchased is available.

After your item has been confirmed as available, the seller has 5 working days to ship your item. (increased to up to 12 working days during the COVID-19)

In some cases we may randomly require the seller to ship the item to us for inspection before it reaches you. This inspection will normally take up to 3 working days extra.

Delivery times are as follows from our Inspection facility to you:

UK and EU Delivery: 3-7 working days.

US, Canada, Australia and South America: 4-8 working days.

Rest of the World: 4-10 days working days.

You do not need to contact us for updates. Updates will be automatically added to your order page as your item is processed till it gets to you.

**Most of the purchases are delivered within 3-7 working days. When you purchase we will hold your payment till your order is received for up to 30 days from your order date. If any delays occur during delivery (missing parcel etc) your payment will be refunded on Day 31. During pandemics and harsh weather conditions and other unforseen circumstances, this is increased to 60 days. If you wish to cancel your order after the individual seller/store/professional store has shipped your item, we will deduct a fee of 34% for handling and returns to the seller + payment processing fees.  If your item is refunded while it is in-transit, you are no longer entitled to the item and you would be required to refuse the delivery and have the Carrier return the parcel to us, unopened, unused, and sealed; so this can be returned to the seller. You should note use of our website and subsequent purchase means you adhere to our T&Cs and handling and refund times. 

All items submitted by individual users worldwide, one-time sales, and single item sales are all listed under the group “Individual Seller”.

All items submitted by Professional Boutiques / Stores are listed under their respective names. 

We will hold your payment till you receive your purchase and are satisfied with your order.  Only then will the payment be released to the seller/shop. As per our T&Cs.

All transactions are protected when you pay on our website. If you pay away from our website we will not be able to guarantee your purchase.

We need to verify each order to eliminate buyer fraud. some purchases may be automatically flagged by our algorithm and require manual verification. After the security hold period your order will be processed.

The easiest way to contact support is by emailing info@authdesigners.com

Or alternatively use the support ticket form at the bottom of the page. Support tickets are responded to within 2-4 working days.

We will require an ID and proof of address for the following cases and payments above 1000 GBP (British pounds):

-Billing address is different from shipping address.

-Fraud flag.

*Your information will be checked only for the purpose of verifying the transaction.

If an item is marked “out of stock” this simply means it has been purchased already. We invite buyers to checkout promptly.

SELLER FAQ

Most frequent questions and answers

We accept seller accounts from individuals and professional stores. You must be at least 18 years of age and abide by the jurisdictions in your country of residence.

Absolutely. As an extra measure we verify each transaction to avoid buyer fraud.

You can list various items in different categories. Shoes, bags, accessories, etc.  Your items listed MUST be authentic.

We charge the lowest fees amongst luxury resale website websites. A fixed 19.5% fee on all sold items. 

Yes. Matter of fact you can use our fulfilment service free of charge. Package your items, send it to our London premises and we will:

-Store your items for 30days free of charge.

-Take edited pictures of your item.

-List edited pictures and items on your seller store on your behalf. 

-Once purchased we will take care of shipping the item within 24 hours of the order being processed.

We’re sorry to hear that. We do not accept damaged or  items in a bad condition. 

You can edit your listed item on your seller dashboard. If you’re still facing technical issues, open a support ticket and a member of the team will get in touch.

As we have to moderate each listing’s content, we will momentarily put your listings in a pending state till a member of our team confirms everything is okay. This is usually instant but may take up to 3 days.

You will be paid 24 hours after delivery and confirmation by the buyer.  

We pay our sellers via Bank Deposit, Paypal, or Cash remittance.  The amount received is your total payout less any fees incurred for processing your payout. 

Sellers can open a store if they are based in the United States, Canada, UK, Ireland, Scotland, Europe, UAE, and Asia.

We may request your ID and proof of address to process your payouts above 5000 GBP (British Pounds).

⚠️ We protect all transactions between buyers and sellers. Do not purchase away from our platform.
Each payment is only released to the seller/store after successful delivery to the buyer.
Contact our Support Team via our WhatsApp Chat Support +447360233555
You will experience higher wait times when contacting our support team during this weekend. We will try our best to respond as fast as possible.
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